Product questions
Know what you’re getting.
Clear answers based on the current app. Open a question to read the details, or follow a workflow guide for the steps.
Plans & billing
How much does Fuzed Flow cost?
Starter is $29 USD/month, Professional $59 USD/month and Business $159 USD/month. Annual billing is $252, $588 and $1,548 USD respectively. The monthly equivalents for annual billing are $21, $49 and $129.
How many users are included?
Starter includes 1 user, Professional 3 and Business 10. Additional users are $29 USD/month each, or $348 USD/year each on annual billing.
Is the subscription billed in USD or CAD?
New Fuzed Flow subscriptions are billed in USD. Your company’s quoting and invoicing currency is a separate regional setting in the app.
What does the 14-day trial include?
Choose Starter, Professional or Business to try that plan for 14 days. Billing starts after the trial unless you cancel. The selected price and any applicable tax are shown at checkout.
Will customers outside Canada be charged tax?
Tax can depend on customer location and applicable registrations. Check the final tax shown at checkout; being outside Canada does not by itself establish that no tax applies.
Which plan includes HR, change orders and reports?
Professional and Business include the employee portal, HR, time tracking, change orders and advanced reporting. Starter supports up to 5 active projects; Professional and Business support unlimited active projects.
How do extra seats work in the billing portal?
The first billing unit is the plan with its included users. Each additional unit adds one $29/month user, or $348/year on annual billing. For example, Professional with quantity 2 includes 4 users. Review Stripe’s displayed total before confirming.
Can I cancel or change my subscription?
Company administrators can open the Stripe billing portal from the app to manage the subscription. Review its displayed effective date, trial impact and billing total before confirming a change.
Quotes & clients
Can clients choose optional quote items?
Yes. Mark quote items or phases as optional. Clients select the options they want before approving; their selection and recalculated total are visible internally.
Does online quote approval capture a signature?
The current quote flow records online approval and selected options. Use your separate signing process if you require a captured signature or a signed document artifact.
Can I reuse estimates?
Yes. Use full quote templates, phase or room templates and reusable pricebook items. Review scope, quantities and current prices on each new estimate.
What happens when a lead's quote becomes a project or invoice?
Fuzed Flow can convert the qualified lead into a client as the linked quote becomes a project or invoice. It carries the connected quote and contact context forward while checking for an existing matching client to reduce duplicate records.
Is gross margin the same as markup?
No. Margin is profit divided by selling price; markup is profit divided by cost. A $7,500 cost and $10,000 price produce 25% gross margin and 33.33% markup. See the worked margin guide.
What can a client see in the portal?
Your company can share quotes, change orders, invoices, supporting documents, published project updates and published project closeout checklists. Clients can review options, approve scope, open payment links and download available update or closeout PDFs. Portal settings control which sections are shown.
Projects & materials
How do quotes become project materials?
Mark applicable quote items Track Material, select them for import, then manage supplier, phase, quantity and To Order, Ordered or Received status in the project material list.
Is a project material list the same as stock inventory?
No. Project materials track what a job needs and its ordering status. Inventory tracks stock quantities, locations, movements and project usage.
What does the phase cost view include?
It compares tracked material costs using actual cost, or estimated unit cost multiplied by quantity. Treat labour and overhead calculations as separate until those costs are included in your own job-cost review.
Can I share plans with a subcontractor?
Yes. Choose the files and scope in the project’s contractor portal tab and send the current contractor link. The recipient can review the shared material without a normal Fuzed Flow account.
Can Fuzed Flow apply for municipal permits?
The permit workflow stores records, status and attachments. You submit applications and obtain approval through the relevant authority’s own process.
Do daily logs work offline?
Saving daily logs and employee submissions requires an internet connection. The current app does not provide an offline save queue and later synchronization.
What does the Approvals Hub show?
Review client quote activity alongside pending change orders and purchase orders. Search by client, project or document, filter by status, open the relevant record and approve or reject pending change orders and purchase orders.
What can I include in a client project update?
Choose the project and update date, then add a summary, completed work, upcoming work and important client notes. Save a draft, preview a branded PDF, publish it to the Client Portal and send an email or text link.
Can I email or text a branded project update?
Yes. An email can include the branded PDF and a Client Portal link. A text message shares the portal link. Confirm the recipient and message before sending.
How do project closeout deficiency checklists work?
Create a checklist for the project, photograph each deficiency and choose a category such as Painting, Drywall or Tile. Add a description, assign a subcontractor and optionally set a due date. Track Open, In Progress, Ready for Review and Complete status.
Can I capture deficiency photos onsite and complete the checklist later?
Yes. Use Quick Photo Capture to save photos and add descriptions and trade assignments later. Use Guided Walkthrough to complete each item during the visit. Saving photos and checklist changes requires an internet connection.
Can I send each subcontractor only their assigned deficiencies?
Yes. The closeout delivery workflow creates a separate branded PDF package for each subcontractor with an email address and assigned items. Publish the client checklist separately when it is ready to share.
Team & help
Is this a mobile app?
Fuzed Flow is a responsive web application you can install from a supported browser on iPhone, iPad, Android and Windows devices. It opens from the home screen or desktop while continuing to use the secure online service. Employees use a focused mobile portal for assigned work and submissions.
Does the installed app work offline?
Installation gives faster access from the home screen, Start menu or desktop, but current job records still require an internet connection. Fuzed Flow does not currently queue project changes for later offline synchronization.
Does the time clock verify GPS location?
The current time workflow records clock entries and manual submissions. GPS verification is not part of this workflow.
Does Fuzed Flow process payroll?
HR reviews hours, expenses and leave. My Pay estimates gross pay from recorded hours and hourly rate. Use your payroll provider for deductions, paystubs and payroll processing.
Can employees edit their profile?
Employees can update their own name and phone. Administrators manage roles, pay rates and account access.
What can AI Help do?
Ask how to use a Fuzed Flow feature. AI Help uses the product’s written help catalogue and returns relevant guides and route links. Review the answer and linked instructions before acting.
Are training videos available?
Written help and product guides are available in the app. Training videos are still being prepared.
Which plans include AI Rewrite?
Professional and Business include AI Rewrite for supported long text fields with an active subscription or trial, subject to usage limits. New Starter plans do not include it. Existing subscriber access is preserved where earlier entitlements apply.
Where can I use AI Rewrite and Undo?
Use AI Rewrite in supported long text fields such as client update summaries, completed and upcoming work, client notes, quote line-item descriptions and internal notes. Expand or collapse the field for more writing space, review the result and use Undo to restore the previous text before saving or sending.
Is AI Rewrite unlimited?
Usage limits apply by user and company. If you reach a limit, the app explains when to retry. You can continue editing the field manually.
What information does AI Rewrite send to the AI provider?
When you choose AI Rewrite, the text in the selected field is sent to OpenAI to generate revised wording. Review the text you submit and check the result before saving or sending. The rewrite usage log records operational details such as character counts and request status, not the input or output text.
Integrations & payments
How do online payments work?
Connect your company’s Stripe account, then share invoice payment links or approved quote deposit links. Confirmed payments update the payment record and balance; you can send a receipt.
Can I track partial and staged invoice payments?
Yes. Use an invoice payment schedule and share the next available milestone payment link. On a $10,000 invoice, a confirmed $2,000 payment leaves an $8,000 balance. A customer can return for a later milestone, and confirmed Stripe payments can generate a receipt. Scheduled milestones do not automatically charge the customer.
Is QuickBooks connected today?
QuickBooks is currently marked coming soon in the app and its functions use sandbox endpoints. Treat it as a preview, not a production accounting sync.
Do you connect to Xero, Zapier or Google and Outlook calendars?
These external connections are not currently offered as working production integrations. The app has its own schedule and calendar views.
Can I import existing records?
CSV workflows are available for leads, client contacts and inventory. Review the required column format in each import screen. These are file imports, not a continuous connection to your old system.
What can I export from reports?
Export the selected sales payment records, expenses, invoice tax amounts or invoice aging records as CSV. The date range applies to dated reports; aging describes current outstanding balances.
Support
How can I contact Fuzed Flow?
Call 1(855) 904-5509 or use the contact form. For a walkthrough, request a demo and provide an email address so the team can reply.
How do I start a company or join a team?
Start with your own signup to create a company. If you are joining an existing team, use the email your administrator invited. Each email currently belongs to one company account.